FAQ
Questions practices ask us.
Who can buy?
Licensed practitioners and practices in the U.S. We verify NPI and licensure before activating an account. If you are a distributor, please reach out. We can help.
How does pricing work?
Pricing is set in a purchasing agreement for your practice. Your price is in writing and shown on every invoice.
How long does setup take?
Most practices go from first contact to a signed agreement in a few days. After that, ordering takes minutes.
I'm under contract with another supplier. Can I still work with you?
Review your current agreement first. Many practices buy from more than one supplier. Tell us what you pay today and we'll show you what we can do.
I already buy through a Trident distributor.
Keep working with them — your distributor remains your contact for your account.
Do you give billing or coding advice?
No. Coverage and coding decisions belong to you and your billing team. We're happy to share the published CMS and MAC policy documents.
What payment methods do you accept?
Credit Card (fees may apply), ACH, or Wire.
What's your return policy?
We do not accept returns except for damaged or incorrect product.
How fast does it ship?
Orders placed by 5pm EST ship same day with Next Day or 2 Day delivery options.
Still have a question? Call 720-819-5525 ph/fax or send us a request.